Managed IT

Reporting | Alerting | Monitoring | Patching | Security

RAMP(s) is ETC’s Managed Services offeringthe proactive IT Management solution for any business. RAMP(S) stands for Reporting, Alerting, Monitoring, Patching, and (optionally) Security. It’s all bundled into one packaged service where we take care of you. ETC puts systems in place that foresee future events and prevent threats. We report on events and manage software updates and patches.

You’ve heard that an ounce of prevention is worth a pound of cure. Considering that nearly every small, medium, and large business relies upon a variety of computers and interrelated systems containing company or customer data, and these systems are essential to many business operations, prevention in the form of IT managed services is a very wise investment.

If your organization has between 5 and 100 people with no IT department, then Managed Services is a perfect fit for your company. Rather than hiring and investing in a new staff member, leverage ETC’s team of IT experts and benefit from proactive management and automation.

We already have the tools, staff, knowledge, and processes to handle your needs, and the alternative of hiring and investing in one person to be trusted with – and potentially overwhelmed by – your various IT needs is going to be a riskier and more expensive proposition. With ETC, you get an established and more efficient IT team.

Reporting | Alerting | Monitoring | Patching | Security

Reporting: We send you regular reports from every operating system on any computer in your network, including actionable information in the form of trending analysis. We report on patch status, telling you how many pieces of software were updated in a given week or month, and on how many machines. Compliancy for industries such as banking or medicine is an important area where our reporting tools come into play and greatly facilitate your organization’s proven compliance.

Alerting: As we are watching computers very closely, along with your servers and network, we alert you of events of interest to you. For example, if you set a threshold of 3 failed login attempts, we will let you know whenever that happens. Whether it is an email, text message, or phone call, we will let you know when something that is out of the ordinary is happening in your computer’s environment.

Monitoring: We monitor hard drive usage, CPU utilization, servers, device uptime, and device connectivity. We alert you when your internet connection fails. Again, this monitoring also allows for prevention of problems that can profoundly impact your business.

Patching: Maintaining updates and patches for Windows operating systems and common third-party applications such as Adobe products is an important part of safeguarding your business and the information you control or utilize. ETC provides patches for operating systems and software both to prevent issues from emerging and in response to those issues that do emerge.

Security: As an optional part of RAMP(S), our Managed Security offering through AlienVault USM (Unified Security Management) combines Asset Discovery, Vulnerability Assessment, Intrusion Detection, Behavioral Reporting, and SIEM (Security Information Event Management) to provide full security visibility of your environment & to empower your organization to easily meet compliance requirements. This allows security efforts to be focused on responding to alerts and resolving any issues that may emerge, rather than jumping through hoops to meet compliance or referring to multiple connected systems. AlienVault USM combines 5 interrelated and powerful security tools that are viewed within a single dashboard.

In today’s competitive environment, you can’t afford to fall behind. Partnering with ETC for “RAMP(S)” Managed Services will solve that by:

  • Monitoring the critical health status of devices and applications
  • Remotely diagnosing problems before they occur
  • Immediate resolution of the problem

Benefits that keep you at peak efficiency:

  • Reduced time to resolution
  • Save money on costly downtime
  • Priority service over non-contractual customers
  • Problems fixed before you know they exist!

Submit your information to have ETC contact you with more on our “RAMP(S)” IT Managed Services.

Managed IT